HEALTHCARE OUTSOURCING & BPO
Prime Health United removes the administrative hurdles that disrupt clinical efficiency.
Our HIPAA-trained teams work as an embedded extension of your service and staff — managing everything from patient coordination to documentation.
- 75% Potential cost savings
- 24/7 HIPAA-trained coverage
- 98% Clean claims target
Mission
To share and streamline overall healthcare administration workload with human-supervised AI, so providers can focus entirely on delivering quality patient care.
Vision
To empower practices with centralized processes, integrated services, and AI-enabled solutions that drive efficiency, sustainability, and better patient outcomes.
Goal
To deliver solutions that expand practices without legal delays, administrative, and revenue management. We bridge the technology gap to improve patient access to care.
WHY PHU
Save up to 75% while maximizing care and minimizing costs.
Prime Health United is more than a healthcare BPO — we are a cost-efficiency engine for U.S. practices. Our HIPAA-compliant teams work 24/7 to lift administrative burdens, allowing clinicians to focus on patient care.
We integrate seamlessly into your workflows, adapt to your EHR, and work exactly the way you prefer. By adapting to our Active-Time billing model, practices pay only for the minutes worked, not idle time — saving up to 30% compared to traditional hourly staffing.
- Reduce EHR time per visit by 16% with AI-powered virtual scribes
- Save 14 minutes per prior authorization by fully automating the workflow
- Pay only for minutes worked — never for idle time
16% less EHR time per visit
14 min saved per prior authorization
30% savings vs. hourly staffing
WHAT WE HANDLE
24/7 nationwide outsourcing services for healthcare providers.
Prime Health United is a healthcare BPO services provider that integrates your EHR systems and takes responsibility for managing your administrative workflow.
Medical Scribe
Real-time scribing with AI-enhanced efficiency — prepare notes, e-Rx, lab, and referral, ready for provider sign-off. HIPAA-trained and available 24/7.
Communication Services
Schedule, reschedule, confirm, and verify eligibility in real time. Send reminders via call, text, or email and coordinate with pharmacies, labs, and providers.
Prior Authorization
We handle the entire process for medications (incl. specialty), clinical procedures, and DME — plus appeals and denials, pursuing approvals even if rejected.
Revenue Cycle Management
End-to-end RCM with eligibility verification, insurance A/R, claim submission, payment posting, denial management, patient collections, and custom reports.
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Documentation Handling
Streamline your administrative workflow with fax management, records requests, and form completion — processed securely with HIPAA-compliant handling.
Specialized Care Programs
We handle CCM, CCCM, PCM, RPM, CoCM, and BHI setup and operations — enrollment, care plans, monitoring, and compliant documentation with billing support.
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Credentialing
Fast-track payer enrollment and re-credentialing (Medicare/Medicaid & commercial), including CAQH setup and maintenance, NPI & PECOS updates, and expirables tracking.
Licensing
State, DEA, and CDS applications and renewals, address and scope changes, state compact participation, and deadline tracking to prevent lapses.
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Hospital Affiliation
End-to-end privileging applications, document assembly, primary-source verification coordination, committee submission and follow-ups, and reappointment support.
Learn more →TRANSPARENT PRICING
Stop paying for idle time. Start saving now.
Pay only for the minutes your assistant is actively working, not for standby. Scale coverage on demand, keep everything HIPAA-compliant, and get 24/7 support that fits your workflow.
Referral Reward
Refer a practice and get $1/hour off your VMA rate, stackable up to $5/hour. Specialized care referrals move you one tier forward.
Bundle Offer
Choose all four core services (VMA + RCM + Specialized Care + Website) and get Credentialing free — a $799 value.
No Idle Time Billing
With Active-Time billing you pay only for working time — a 30-minute session appears as $8. No standby charges.
WHO WE SERVE
Real-time virtual support for U.S. healthcare.
- Medical Centers
- Clinics & Hospitals
- Labs & Pharmacies
- Specialty Providers
- Physician Networks
OUR ADVANTAGE
Why choose Prime Health United as your BPO partner?
PHU turns outsourcing into smarter operations — saving time, cutting costs, and improving patient outcomes. Results you can measure, pricing you can trust, and a team that gets up to speed quickly.
Outcome-First, Not Hours
We commit to KPIs: clean claims ≥95%, note accuracy ≥98%, prior-auth TAT ≤48 hours, and A/R over 90 days trending down.
Security First
BAA signed before access, HIPAA-trained workforce, encryption in transit and at rest, and full audit logs.
Flexible, 24/7 Coverage
Available 24/7 whenever your clinic runs. Extend coverage without disruption, including evenings and weekends.
Human + AI
Real people with AI-powered scribing tools deliver efficient, accurate notes. Human judgment plus modern speed.
Transparent, Fair Pricing
Itemized weekly and monthly reports showing exactly what we did and how your bill was calculated.
Active-Time Billing
VMAs billed only for active time. Competitive RCM at just 4% of collected revenue.
HOW IT WORKS
A transparent, HIPAA-compliant path into your EHR.
Talk & Scope
We confirm your goals and workflows.
Pilot
2–4 week trial with a dedicated team.
Onboard & Go-Live
Expand to full scope with daily huddles.
Measure & Optimize
Live dashboards plus weekly KPI reviews.
Scale
Add hours, services, or locations easily.
TESTIMONIALS
Trusted by practices across the U.S.
Prime Health United has been a reliable partner to AZZ Medical Associates and Capital Psychiatry Group. Our team is professional, responsive, and easy to work with. The communication is clear, and the follow-through is consistent. That is why PHU is your trusted partner for healthcare outsourcing & BPO services.
My medical assistants are doing an excellent job of making my workload easier than it is. They are extremely polite, very hard working, and very punctual, finishing work right on time. They are an asset and a pleasure to work with!
My experience with the medical assistants has been great. I find that the team integrates into our workflow quickly and handles the administrative load so our clinicians can focus on patients.
FAQs
Common questions, answered.
VMAs are billed at $16/hour, only for the minutes worked. If your assistant works 30 minutes, you pay $8 — no standby charges.
Active-Time means you pay only for the time your assistant is actively working on your tasks. Idle time and standby are never billed.
Yes. You get $1/hour off per successful referral, up to $5/hour total. Specialized care referrals also move you one tier forward with a 1% reduction.
Yes. Our workforce is HIPAA-trained, a Business Associate Agreement is signed before access, and all data is encrypted in transit and at rest with full audit logs.
Reach out for a discovery call, sign a HIPAA-compliant contract, and your assistants go live after a short pilot. Integration is designed to be agile.
READY TO DELEGATE?
Ready to delegate your administration burden?
Buried in after-hours charting, phone queues, prior-auth bottlenecks, and aging A/R? Prime Health United connects you with HIPAA-trained Virtual Medical Assistants and end-to-end RCM, scheduling, scribing, documentation, authorizations, and collections.