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Specialized Care Program Services for Practice Growth

Specialized care programs are structured services that help patients who need regular follow-up. These programs create a coordinated plan to track lab results, adjust medications, and coordinate referrals for better treatment.

Prime Health United manages these programs end-to-end so patients receive consistent care and practices gain sustainable revenue.

Improve Patient Outcomes & Grow Practice Revenue

Chronic diseases drive nearly 90% of U.S. healthcare costs, with 6 in 10 adults managing at least one chronic condition and 4 in 10 living with two or more. These patients need regular follow-up, medication management, and preventive monitoring for consistent care.

Prime Health United will run your specialized care programs so that results are steadier, healthier, and stronger.  Generating a more predictable revenue stream for your practice.

Our Specialized Care Programs

Prime Health United runs care programs recognized by the Centers for Medicare & Medicaid Services (CMS). We help you improve patient outcomes and create steady reimbursement for practices.

Chronic Care Management (CCM)

Supports patients with two or more chronic conditions. We handle monthly check-ins, care plan updates, and documentation so CCM codes can be billed without gaps.

Complex Chronic Care Management (CCCM)

For patients with multiple high-risk conditions. We coordinate at least 60 minutes of structured care each month to meet billing requirements for complex patients.

Principal Care Management (PCM)

Focuses on a single serious condition. We manage the monthly touchpoints and records so providers can bill PCM services accurately.

Remote Patient Monitoring (RPM)

For the adult needs of your specialty services, PHU will deliver the remote patient monitoring through connected devices. We track and log results in the EHR to meet the highest quality and control standards.

Collaborative Care Management (CoCM)

Brings together primary care, behavioral health, and psychiatric consultation through a structured, team-based model and shared plans so CoCM codes are supported.

Behavioral Health Integration (BHI)

Integrates mental health with primary care. We document 20+ minutes of management for conditions like depression or anxiety, and bill details accurately.

Flexible Pricing Model for Growth

Prime Health United grows with you. As your patient panel expands, our percentage share steadily decreases, which means you keep more of the revenue.
There are no complicated or hidden rules. The larger your practice becomes, the more favorable your rate.

Tiered Payment Model

We use a payment model built around the number of patients. As your patient panel grows, Prime Health United’s share decreases, so you keep more of the revenue.

Tier Patient Count PHU Share Your Share
Tier 1 Up to 100 50% 50%
Tier 2 101–200 48% 52%
Tier 3 201–400 46% 54%
Tier 4 401–700 43% 57%
Tier 5 701–1000 39.5% 60.5%
Tier 6 1000+ 35% 65%

Note: For tier calculations, each program enrollment counts separately (e.g., if one patient is in two programs, they are counted twice). This ensures fair alignment between service usage and revenue sharing.

Referral Rewards Program

For every practice you refer to PHU, your share increases by 1%, and that practice will also start with a 1% advantage.

For Example, if you are in Tier 2 (150 patients), Prime Health United’s share is 48% (your share: 52%). After you refer another practice to PHU, PHU’s share for you drops to 47% (your share: 53%).
Suppose your referred practice is in (Tier 1), instead of the standard 50%/50% split in Tier 1, they begin at 49% PHU / 51% practice.
Note: Only one type of discount applies at a time. Either your tier rate or your referral reward.

How Prime Health United Works With You

We keep the process straightforward; every step is sequenced to meet CMS rules, reduce holds, and generate reliable reimbursements. From identifying eligible patients to delivering monthly revenue reports, the workflow is clean, auditable, and smoothly integrated into your EHR.

Patient Enrollment & Eligibility

We confirm program eligibility and secure patient consent, embedding all documentation directly into your EHR.

Program Setup & Care Coordination

We build structured care plans, schedule follow-ups, set communication triggers, and onboard RPM devices if used.

Monitoring, Communication & Documentation

Every interaction is logged, including vitals, symptom tracking, and care plan updates. Required care time or device-data thresholds are tracked.

Billing, Compliance & Reimbursements

We prepare complete documentation aligned to specific codes to ensure compliant claims and reduce denials.

Ongoing Reporting & Revenue Growth

You receive actionable reports on enrollment, activity, billing, and outcomes that help your team actively grow programs and sustain revenue.

How Specialized Care Services of PHU Benefit Your Practice

Medicare studies show specialized care programs reduce hospitalizations and improve treatment of chronic conditions. For practices, each program also ties directly to CMS-recognized billing codes, which turns routine follow-up into steady revenue.

Get Started with Specialized Care Programs Today

Care programs often face delays when requirements like documented consent and data threshold aren’t consistently met. Prime Health United manages every part of the process. We handle patient eligibility, consent, care activities, documentation, and billing preparation to ensure your reimbursements arrive on time.

Frequently Asked Questions

Yes. Documented patient consent (verbal or written) is required:
  • CCM & BHI: Consent must be obtained before services are billed.
  • RPM: Consent must be obtained when services begin.
These are the core time/data thresholds each month for the care programs we cover:
  • CCM: ≥20 minutes
  • Complex CCM: ≥60 minutes
  • PCM: ≥30 minutes
  • BHI: ≥20 minutes
  • CoCM: 70 minutes (first month), 60 minutes (afterward)
  • RPM: Device data on ≥16 of 30 days plus clinician review/management

No. A single practitioner cannot bill both. However, different practitioners may bill CCM and PCM for the same patient if they are treating different conditions with separate care plans.

CoCM is team-based (comprising a billing practitioner, behavioral health care manager, and psychiatric consultant) with defined monthly minutes and registry-driven reviews; a Primary Care Practitioner leads general BHI and involves integration with ≥20 minutes/month.

A patient-centered care plan, time logs (or device-day logs for RPM), and notes of each contact/review that support the billed codes and supervision rules must be in the record each month.
Missing consent, insufficient minutes, <16 RPM data-days, or concurrent billing conflicts (for example, same practitioner billing CCM and PCM in the same month) are the common causes of denials.

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